Refund policy

1. Eligibility for a refund

A full refund is available where all three of the following are true:

• The request is made within 3 days of enrolment or purchase.
• You have accessed no more than 10% of the course, as recorded in your account.
• No certificate has been issued to you for that course.

Your progress is visible on your dashboard at any time, so you always know where you stand against the 10%.

2. What is not refundable

• Requests made more than 3 days after enrolment.
• Courses where more than 10% has been accessed.
• Courses where a certificate has already been issued.
• Live sessions and clinics, once they have begun or been attended.
• Enrolments where the account has breached the terms of use, for example account sharing or impersonation at assessment.
• Any request found not to be genuine after an internal review, in which case we will explain our reasoning to you in writing.

skillcapita reserves the right to limit or deny refund requests in its reasonable discretion, such as in cases of repeated or excessive refund requests or where it reasonably suspects abuse of the policies.

3. How to request a refund

Email support@skillcapita.com from the address on your account, with the subject line:

Refund Request – [course name]

Include:

• Your full name
• Registered email address
• Registered contact number
• Course name and order reference
• Reason for the request, if you would like to give one

4. Timelines

We respond to refund requests within 5 working days.

Approved refunds are processed within 7 to 10 business days of approval to the original method of payment. How quickly it reaches you after that depends on your bank or card issuer.

Refunds always return to the method you used to pay. We cannot send one to a different account.

5. Free and open-access courses

Nothing to refund, because nothing was charged. If a course was free when you enrolled, it stays free for you and you will never be billed for it later.

6. If we cancel a course

If skillcapita cancels a course, every enrolled learner receives a full refund, regardless of how much of it they had accessed, provided the learner contacts us within 90 days of the cancellation notice.

The same applies if you were charged twice, charged the wrong amount, or could not access a course you paid for. Tell us and we will put it right regardless of the 3-day window. That is our mistake, not a refund request.

7. What this policy covers

Enrolments paid through skillcapita: at checkout on this website, or against a skillcapita invoice.

Payments made directly to an instructor off-platform are not covered here and must be settled with that instructor. skillcapita does not facilitate, endorse or accept responsibility for any payment arrangement made outside the Platform.

8. Organisation purchases

Where an organisation has bought seats, the commercial terms agreed at purchase apply instead of this page. Talk to your account contact.

9. Changes to this policy

We may revise this policy. Any change is posted here with a new date, and applies to enrolments made after that date. A change never affects a refund request already submitted.

10. Contact

support@skillcapita.com
Kwantumworks Ventures Pvt. Ltd.
401, KK Pavilion Business Square, Plot No. 53, SG Barve Marg, Sindhi Society, Chembur East, Mumbai – 400071